Policy Scope

This policy sets out the terms of sale for the following website:

https://nanolocks.ie

Nanolocks Hair Limited (company registered number ) (“we”, “us”, “our” and “Nanolocks”) of Coolboy Little, Letterkenny, Donegal is the owner and operator of the website(s).

We reserve the right to amend this Terms of Sale Policy. The Terms of Sale Policy was most recently updated on 12 January 2021.

Clip-Ins

Suitable for occasional wear only, this product is not to be used as a replacement/alternative for professionally applied hair extensions.

For hygiene reasons, there are strictly no returns on products that have been opened/unsealed from packaging.

Packaging is clear at the front to confirm colour matching before opening. It is also strongly recommended to request a colour match via @NanolocksExtensions on Instagram in advance of purchasing.

Professional Products

The purchase of professional extensions on nanolocks.ie is restricted to authorised trade account holders only.  Purchases of these products made by anyone other than the approved account holder are not covered under Nanolocks T&C's.

Returns Policy - Cancellation of Order

General Public

All goods purchased from Nanolocks may be returned for refund, exchange or replacement within 14 working days from receipt of delivery. Before returning the product please contact info@nanolocks.ie to provide proof of purchase and confirm the reason for return.  ALL products must be sealed/unopened and in their original packaging for an exchange or return to be accepted. Any products that have been opened or tampered with will not be accepted.

Please note: Important Information:

You must take care of our goods whilst they are in your possession.  Any item to be returned must be returned in its original shipped condition and original undamaged packaging. If you have removed it from the packaging we are unable to re-sell the item as new.

You or your carrier are responsible for any returned goods until they reach our warehouse. Cost and risk of return will be at your expense and we strongly recommend that you get proof of postage or use a registered postal service.

We aim to provide refunds, exchanges or replacements within one week of receipt back to us, though promise to make all refunds, exchanges or replacements within 14 working days from receipt of goods to our warehouse.  Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Any returned goods that we receive which are outside of this Returns Policy will be defined as "In Dispute".  Such In-Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise, they will be destroyed after 91 working days from their receipt back to us.

We are unable to replace or exchange an item until the original parcel is returned to Nanolocks. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

A time period of 14 working days from receipt of delivery shall be defined as the date from when your shipment is received by yourself, being the date of signature that the package is received by you.

Returns Policy - Faulty Goods

Professional Extensions must be applied within 14 days from the date of receipt.  If your hair extensions appear faulty due to quality issues, the fault must be reported to us via email to the Customer Service Department: info@nanolocks.ie within a maximum of 30 days of the purchase date; this is due to human hair being a consumable item during wear.

We cannot guarantee the quality of any Nanolocks extensions with formulas that have not been recommended in the Nanolocks Aftercare Guide. Any hair returned to be tested for alleged quality issues must be accompanied by original proof of purchase for the extensions.

Any colouring, toning (including silver and purple shampooing) or tinting of extensions is done entirely at the customer's own risk and we will not test, refund or exchange any extensions that have been exposed to the above. All hair extensions must be returned in the original product colour.

Reported issues must be checked and verified in-salon once reported.  Photos/videos are not deemed to be sufficient for investigation.  Should further investigation be required by Nanolocks, we must receive the hair within 7 days of the complaint being made.  This will then be examined and inspected by our dedicated Quality Control Department.

Goods are not considered faulty if their condition deteriorates due to poor hair management including heat damage, incorrect aftercare or poor application of extensions. If no fault is present, or the hair has been damaged or coloured in any way, the goods will be returned to the customer at your cost and we will not refund or replace the goods. Please note that testing of faulty hair extensions can take up to 30 days.

We do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions to avoid both chlorine and sea water as this can damage hair and hair colour.

Nanolocks will not be held responsible for any additional expenses due to faulty goods e.g. removal or re-application costs. A Nanolocks-approved stockist must apply and remove any professional hair extensions and customers are advised to have a consultation before any permanent extensions are applied.

The goods are the responsibility of the customer until they reach Nanolocks warehouse. Please ensure all items are packaged properly to avoid transit damages.

Any returned goods that we receive which are outside of this Returns Policy will be defined as "In Dispute". Such In-Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you at a cost, otherwise, they will be destroyed after 91 working days from their receipt back to us.

Nanolocks cannot be held responsible for missed appointments, late cancellations etc. To arrange an exchange, trade clients should email info@nanolocks.ie with full order details.

Hair Discolouration

Hair extensions may change colour due to environmental factors. Hair discoloration, is not a manufacturing fault. Please refer to our Aftercare Guidelines and Returns Policy – Faulty Hair for more information.

Items lost in Transit

As we use recorded delivery courier services, we are unable to report an item as missing until 5 working days after original shipment day. Due to this rule set by our couriers, we are unable to deem an item as lost until this time and will not refund or replace until 5 working days from original shipment date. Please note that an item sent overseas is not deemed to be lost or delayed until at least 25 working days have passed.  Missing goods carried by DPD in the R.O.I./N.I. must be notified to Nanolocks within 7 days of purchase date.

Cancellation of Order

General Public

Order Cancellation: Pre-Shipment

If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via email to info@nanolocks.ie. Cancellations made via email will be timed at time of reading, not sending or receipt. You will not be charged any penalty and your payment method will also be cancelled.

Order Cancellation: Post-Shipment

You may cancel your order up to 14 working days from receipt of your purchase. All goods must be returned in an unopened and unused state for refund. Please see our Returns Policy for more information.

Returns Policy - Cancellation of Order

All goods purchased from Nanolocks may be returned for refund, exchange or replacement within 14 working days from receipt of delivery. Before sending the parcel back to us, please ensure that you contact info@nanolocks.ie to provide proof of purchase and confirm the reason for return.

Business to Business (Trade Clients)

Nanolocks cannot be held responsible for missed appointments, late cancellations etc. To arrange an exchange, trade clients should email info@nanolocks.ie with full order details.

Colour Matching Service

Whilst we endeavour to give the best advice over the phone and via email, the company will not be held responsible for any disparity in colour matching. Our Colour Matching service is a guide only.

Discount Codes & Promotions

Discount codes are not valid on sale items, unless otherwise stated. Some discount codes are not valid in conjunction with any other code, promotional offer or free gift with a purchase. Any promotional items or gifts with purchase are subject to availability. Any items which are purchased with a promotional free gift must be returned with the free gift in order to receive a full refund for the original item purchased. We reserve the right to refund the difference in value of the gift with purchase.